So I got the date for my surgery, it's August 20th, no time, they will call me the day before to schedule.
I didn't hear from Carmen when I expected, so I called Dr. Suave's office (not his real name) and was told she was on the other line, what did I want to do? I wanted to hold of course. So I was entertaining myself with the awesome listening music (an actual station albeit a bit staticy) when on came the phone answerer, "She's still on the phone, you want to leave a message" NO I'll hold." More fun music and static. "She's still on the phone and we need to open up this line, she'll have to call you back." Oh no, here's ECT "So you need me to release the phone line to patients who need to talk to your office." Phone answerer (PA) "Yes". ECT "so, basically, my need to talk to your office is mute because you are more concerned with who might be trying to call you than who is actually on the phone, I am feeling less than important and don't want to have a call back, I will continue to hold on." PA "Fine" she intermittently returns to tell me in an irritated tone "She's still on the phone". Finally 15:35 minutes later Carmen come to the phone.
Carmen "who's this"
ECT "Caledonia Wheeler"
Carmen "Who?" (wow, really, you have no idea who's been on hold this whole time)
ECT "C as in camel A as in Alice L as in Lion E as in Elephant D as in-
Carmen "What D or B"
ECT "D"
Carmen "D?"
ECT "D as in D O G"
Carmen "Daled"
ECT "NO It's C as in Camen A as in Alice"
Carmen "oh Wheeler, I found it, left breast correct"
ECT "No right breast"
Carmen "hold please"
Holy shit, clearly IQ is not required but I'm being patient because she has something I need, the surgery date.
Carmen "Caledonia, ok right breast lumpectomy"
ECT "Correct, I have triple negative breast can"
Carmen "oh, that's good, it's a good thing"
ECT didn't comment, no really didn't comment at all, but if I had, here's what I would have said
"Carmen, you work in a f-ing breast surgeon's office. You should know that triple negative is NOT a good thing, that is a horrible thing to say to patients that you are scheduling you freaking dumb ass moron."
Probably a good thing ECT didn't comment.
End of the day, I got my date, it's August 20th!!!!
Thank you today to Judy, Julia, Froggy, Tancie, Tarra, Whitney, William you've all made me really laugh today!
You use ECT whenever you need to!
ReplyDeleteI had the same experience with a "scheduler." I wonder what the qualifications for that job are??? When my actual surgery got scheduled--with the surgeon Stacey found for me!!--the surgeon scheduled it himself and was the only one I talked to. I think he knew something about these "schedulers." At any rate, you have a date. It helps, I found, when you can at least start to plan things. So start planning on being spoiled for that weekend post-surgery!
ReplyDeleteOk so i decided after our talk the other night!.. and reading this blog again ready for it!..!.. you should spell your name once using nice letters and names C as in cat A as in apple L as in lion and so on and if they cant write it down correctly and they ask you again use more aggressive words that they won't forget like C as in Crazy A as in Ass L as in Lesbo and so on!.. I know im going to get slammed on this one and i know some people dont think it's nice or the way to get things done but im on a new kick I DONT CARE!.. but seriously how hard is it to write down letters!.. I know your trying to get appointments and calls from the dr but why do they have a right to give you a hard time?.. give them one right back!.. SMILE
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