"Cal caledonna" says Carmen
"Caledonia" replies ECT
"Wheeler" Carmen demands
"Yes" replies ECT
"Caledonna Wheeler this is Carmen with Dr. Suave's office, I know I talked to you but I have no record of it." Carmen the highly intelligent surgical scheduler.
"Yes, Carmen, we chatted last week about a surgery I have scheduled for August 20th, do you have a record of that" voice slightly raising ECT.
"Yes, spell your name again please (HOLY SHIT really?!?!?) C-A-L-E-D-O-N-I-A W-H-E-E-L-E-R, do you have that down correctly, I don't want to get there and be turned away for a misspelling" replied ECT so sweetly.
"(Giggle) Yes I have it correct but I have no record for speaking with you, did I give you directions for your surgery." Carmen says really seriously.
ECT "Directions, yes, I know where the office is located and I know that you don't want me to have aspirin for a week or vitamins, are these the directions?"
Carmen "Hold please"
It was at this time during the wonderful elevator music that I wanted to wrap my hands around Carmen's neck and leave an imprint. I was on hold for 3.25 minutes (phone times it).
"Ok, hi this is Carmen, how may I help you?" Really this shit is ridiculous!!
"Carmen, this is CALEDONIA WHEELER and you called me." ECT is now mad.
"Oh, (giggle) that's right, so you got the directions?" OMG I am going to react to this idiot, I can feel it coming.
"Yes, I have the directions, is there no pre-op orders?" ECT is holding back.
"Hey, Patricia, 'dis lady have any pre-op?" Carmen yells to her co-worker and here is there conversation:
Carmen: yea, she's a lump 8-20 no marks in folder
Patricia: you give direction?
Carmen: yea, directions-pre-op-what is that?
ECT actually answers outloud, "you stupid piece of cow dung, a pre-op is blood work you perform prior to a surgery."
Carmen " Ms. Wheller, you good, bye" click and we were done.
I sat there for a minute before it hit me that this IDIOT prepares people for SURGERY.................. deep breaths, new Dr. on Thursday, they can't possibly ALL be this stupid!!
Okay, I know it's not funny when it's happening to you...but that's funny writing! ;-) The worst, stupidest, most vile, most frustrating person I dealt with throughout my entire odyssey was.... the scheduler for the surgeon that I did not opt to allow to operate on me. I hope that is the same for you. Which is to say...I hope this is the worst that you deal with and that your new surgeon has better people. If not...I highly recommend you just come on out to UCLA and see my wonderful Dr. Karam.
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